Responsible Gaming
Gaming Should Be Entertainment
At Mystake, we believe that casino gaming should be enjoyed as a form of entertainment only. It is never a reliable way to earn money or solve financial problems. Please only gamble with money you can afford to lose, and always set limits before you play.
Age Verification
You must be 18 years of age or older to access Mystake. We take this requirement seriously and conduct age verification during registration. If you are under the legal gambling age in your jurisdiction, you must not use our services.
Warning Signs of Problem Gambling
Please be aware of these common warning signs that your gambling may be becoming problematic:
- Chasing losses by gambling more to recover money you've lost
- Hiding your gambling activity from family, friends or partners
- Spending more time and money on gambling than intended
- Borrowing money or using credit to fund gambling
- Neglecting work, school, family or social responsibilities due to gambling
- Feeling anxious, irritable or restless when not gambling
- Gambling to escape problems or manage difficult emotions
- Failed attempts to reduce or stop gambling
- Lying about the extent or frequency of your gambling
If you recognise any of these signs in your own behaviour, please seek help immediately.
Self-Help Tools Available
Mystake offers several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Set a maximum amount you are willing to lose during a session or time period
- Reality Checks: Receive regular reminders about how long you have been playing and how much you have spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
- Account Closure: Close your account if you wish to stop gambling
To access these tools, please log into your account or contact our customer support team.
Support Organisations
If you are struggling with problem gambling, help is available. Please contact one of the following organisations:
United Kingdom
- GamCare – Free, confidential support for problem gamblers
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free, 24 hours) - GamStop – The National Self-Exclusion Scheme for Great Britain
Website: www.gamstop.co.uk
Self-exclude from all online gambling operators at once - Gamblers Anonymous – Support meetings for problem gamblers
Website: www.gamblersanonymous.org.uk - National Debtline – Help with debt problems related to gambling
Website: www.nationaldebtline.org
Helpline: 0808 808 4000 (free, 24 hours)
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Helpline: 1800 858 858 (free, 24 hours)
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 (free, confidential, 24/7)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
Helpline: 0800 1 372 700 (free, Monday to Thursday 10:00-22:00, Friday to Sunday 10:00-16:00)
If You Need Help
Problem gambling can affect anyone. If you or someone you know is experiencing difficulties with gambling, please reach out to one of the support organisations listed above. Help is available, and recovery is possible. There is no shame in seeking support – taking action is a sign of strength.
You can also contact Mystake's customer support team at any time if you wish to access our self-help tools or discuss your gambling habits.